Privacy Policy
Last updated: January 2024
This Privacy Policy describes how raspointer ("we", "us", or "our") collects, uses, and shares information about you when you use our website and services.
Information We Collect
Information You Provide
We collect information you provide directly to us, including:
- Name and contact information (email address)
- Property preferences and requirements
- Communications you send to us
- Any other information you choose to provide
Information Collected Automatically
When you access our website, we automatically collect certain information, including:
- Log information (browser type, access times, pages viewed)
- Device information (hardware model, operating system)
- IP address and approximate location
- Information collected through cookies and similar technologies
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process enquiries and communicate with you
- Match you with suitable rental properties
- Send you updates about our services when requested
- Monitor and analyse trends and usage
- Detect and prevent fraudulent activity
Legal Basis for Processing
We process your personal data on the following legal bases:
- Performance of a contract when providing our services
- Your consent where required
- Our legitimate interests in operating and improving our business
- Compliance with legal obligations
Information Sharing
We may share your information in the following circumstances:
- With property owners and agents when facilitating viewings
- With service providers who assist our operations
- When required by law or to protect our rights
- In connection with a business transfer or merger
We do not sell your personal information to third parties.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When determining retention periods, we consider the amount and nature of the data, the potential risk of harm from unauthorised use or disclosure, and applicable legal requirements.
Your Rights
Subject to applicable law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to or restrict certain processing
- Request portability of your data
- Withdraw consent where processing is based on consent
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.
International Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer information, we ensure appropriate safeguards are in place.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Wellington Place, Leeds, LS1 4AP, United Kingdom